Customer Support Specialist

OpiniQ is looking for a Customer Support Specialist to join our support team. The ideal candidate is a proactive and detail-oriented professional with excellent communication skills and a strong focus on customer satisfaction. 

 

Key Responsibilities:

•  Handle incoming customer inquiries through various communication channels.
•  Respond to customer questions and assist with issues, providing consultation on company products.
•  Manage customer requests and tickets.
•  Work with the platform, including client account administration.

Requirements:

•  1+ year of experience in a similar role is an advantage.
•  Experience working with CRM systems (Zoho, Microsoft Dynamics CRM, Clarify, or similar).
•  Knowledge of monitoring systems (Grafana, Prometheus, Zabbix, or equivalents) is a plus.
•  Excellent written and verbal communication skills.
•  Ability to work with technical documentation.
•  Willingness to work night shifts.
•  English level B2+.
•  Strong communication skills and a client-oriented approach.
•  Understanding of customer service principles and methodologies.

We offer:

•  Competitive remuneration
•  Remote position
•  2/2 shifts
•  Opportunities for professional growth 

If you are a proactive and customer-oriented individual with the required skills and experience, we encourage you to apply for the Customer Support Specialist position and join our dynamic team.